It has just hit 5PM and it’s time to roll the shutters down. You’ve been cooped up in the office for since 9 in the morning and you are itching to get home. You leave the office satisfied with today’s progress in the workplace. Sign a few papers here, send that stack of paperwork there and voila! Another day in the life of a busy businessperson such as yourself has just successfully passed. But now that the office is closed… what happens when someone comes a callin’?
For many companies, customer services is something they emphasize on. But when no one stays at the office into the late hours of the night and wee hours of the morning, what can you do to accommodate your clients and potential customers who want to give you a ring and know more about your company or to ask a few questions? The answer can be as simple as using inbound telemarketing services.
Let’s admit it; we don’t always have the luxury of having staff that can work well into the night just to pick up the phone. And as skilled as your employees are at what they do, I doubt that you are about to tell them they are going to be taking a graveyard shift just so there’s someone to answer the phone every time it rings at night!
When you don’t have enough people to do the job for you, you can always outsource. If you really know that people do try to get in touch with your company during non-office hours, then you may be missing out on providing some much wanted customer service or pulling in some good leads. Here are a few reasons as to why you need the help of an inbound telemarketing firm.
Telemarketing call center support from professionals.
Of course, we want to look professional as a company. In all aspects of work, we make sure to practice professionalism and show it not just to our customers and clients, but to all those who are outside our company as well; helps us build a better image, right? So when it comes to providing your customers and clients with the support they need, outsourcing allows you to utilize the skills of inbound telemarketing professionals to your advantage.
If you think that the people who work in a telemarketing call center are just phone-bots, then you’ve got the wrong idea in mind. Call center employees are highly trained to make sure that they are able to provide their clients and customers with the satisfaction and service that they deserve. Want professionals to handle picking up the phone for you? These guys should surely be on your list.
Cost effectiveness, efficiency, and quality of service.
One of the reasons why we often skimp out on hiring new staff is because we just do not have the budget for it at the moment. Also, untrained new hires just do not work efficiently enough, thus affecting the quality of service that we provide to our clients and customers.
This is one of the big reasons why you need inbound telemarketing services. Although it still is going to make you reach for your wallet, the price of hiring a telemarketing firm is relatively cheap. As for efficiency, well, these outsourced employees are already trained in performing duties such as sales calls, appointment setting, and other functions. Customer service is not something beyond them and they should be able to perform it rather well for your company. One other thing about hiring professionals is that you get the quality of service you want and can thus provide the same level of quality to your clients and customers even if someone else is picking up the phone on behalf of your company.
Providing excellent customer service is all part of what being a business is about. It’s not just about attending to client and customer calls though, anyone could give you a ring in the middle of the night and be a potential lead for your company the following morning. Don’t ignore those non-office hours; do inbound telemarketing!