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Is it Time to Shake-up Your Marketing Strategy?

Maximize your Lead Generation to enable Sales Transformation.

B2B Inside Sales

What Do We Know so Far from Merchants Services Leads?

Merchant acquiring is an integral part of card payment transactions processing. Acquirers enable merchants to accept card payments by acting as a link between merchants, issuers, and payment networks—providing authorization, clearing and settlement, dispute management, and information services to merchants. The merchant acquiring industry is dominated by a few large players across the globe, with the top ten acquirers in the world handling nearly 50% 1 of the global cards transaction volume in 2010.

 

Merchant acquirers enable merchants to process credit and debit card payments and help in increasing sales by accepting the most popular cards to attract customers to their businesses. Typically, a card payment transaction involves two sides: the first between the cardholder and the bank that issued their card; and the second between the merchant and the acquiring bank.

The acquiring side of the industry typically involves interaction among various stakeholders including merchants, acquirers, processors, independent sales organization (ISO), and payment networks. Each of the stakeholders has an incentive to play its specific role in completing the payment transaction:

  • Merchant: A merchant accepts payment from the cardholder by swiping the user’s card at its terminal, increasing the chance of a sale by accepting popular cards used by cardholders. For example, retailers such as Walmart who accept these cards have higher chances of sale compared to local retailers without card processing capability
  • Acquiring Bank: The acquiring bank provides payment processing services to the merchant, enabling him to accept payments from cardholders. The bank levies a merchant service charge (MSC) on every transaction at the merchant’s point of sale (POS) terminal to generate revenue. The MSC is usually 2% of the transaction amount and contains an interchange fee, the fee paid to card network associations such as Visa and MasterCard, and the acquirer fee
  • Independent Sales Organizations (ISOs): The ISOs solicit merchant accounts on behalf of acquirers and charge a service-based fee from the acquirers. ISOs also manage risky merchant accounts with a higher possibility of credit fraud, for which they charge a higher fee. Examples include: Cornerstone Credit Services LLC, and Bankcard Systems of Newport
  • Third-Party Processors: Third-party processors provide transaction processing services to acquirers as they possess economies of scale and advanced technological systems for cost effective processing. Processors charge a service based or fixed fee from acquiring banks based on the type of pricing contract. Examples of third-party processors include: Global Payments Inc. and First Data.
  • Payment Card Network Provider (Card Association): Card associations, such as Visa and MasterCard, act as the link between the issuer bank and the acquiring bank. The payment card network validates the availability of credit or funds with the issuing bank and communicates the same to the acquiring bank. The payment card network provider charges a fee for each transaction processed through its branded card by the card issuer/acquiring bank.

Data-Driven Lead Nurturing Program for B2Bs

We all understand that the pressure for immediate results drives strategic decisions. But identifying and making use of the buyer’s position in the overall life cycle with the right approach can yield more fruitful results, compared to pushing the hard sell at the wrong time.

data driven lead nurturing

Larger business purchasing decisions lead to longer sales cycles, today taking anywhere from 18-24 months. Faced with a potentially lengthy courtship, view your Lead Nurturing process as a series of “micro conversions.” Until you determine if there is real interest or are able to build on the current level of interest, you shouldn’t assume your Prospects are ready to commit. But with continued nurturing and patience, you can qualify them at a higher level, deliver real value, and begin your relationship even before they make a purchase.

Take simplified approach, it’s worth it.

“Everything should be made as simple as possible, but not simpler.”—Albert Einstein.

Or in other words, just keep it simple. It’s not necessary to take on your entire data base in one fell swoop. Hone in on a specific segment to begin with, measure your progress and optimize accordingly. The key is to take incremental steps while keeping it as simple as possible to reduce complexity while learning the ropes.

Use your audience understanding to create targeted communications.

Getting “the right message to the right person at the right time” is what every marketer seeks. Technology has provided access to a wealth of information and subsequently created a paradigm shift that has changed the marketing perspective to a consumer-focused one rather than product focused. This shift has ushered in the Age of the Customer. 1 In its wake are the “one-to-many” communications containing generic information sent to broad audiences, discarded in favor of “one-to-one” communications that are responsible for propelling Prospect leads closer toward a purchase. Using a targeted approach, each person is guided through their personal stage in the life cycle. Segmenting your database by behavior or developing personas (snapshots of your segments), can enable you to deliver targeted communications to drive success in your Lead Nurturing activities.

 

Personalization goes beyond a name and address.

What’s the single most important word to a person? Their name! A proper Lead Nurture campaign is powered by data; but to truly realize the potential, you have to put that data to use. This concept extends past addressing your leads byname; it involves using their digital body language to determine what content is useful and relevant to them. Research from Marketing Sherpa showed that 82%of Prospects identified content targeted to their industry as more valuable, and 67%found content targeted to their job function to be more valuable. By personalizing content, you make it more relevant, while moving your Prospects through the nurturing phase. Embrace their unique qualities to get more out of your nurturing efforts, while increasing the life time value of your customers.

 

Tweeting Though Audience in Social Media Marketing  

No content marketing strategy is complete without a strong social media strategy. As Jay Baer says, social media is the fuel to set your content on fire. According to 2013 research from CMI and MarketingProfs, B2B marketers use an average of five social media channels to distribute content, whereas B2C marketers use four. Whether you’re just getting started with social media or looking to fine-tune your plan, this guide is for you.

Tweeting Though Audience in Social Media Marketing  

Tell a story through your tweets. Present a consistent voice to tell the story of your industry and your brand. Each post should be compelling in its own right, but an inconsistent tone confuses the audience.

Make use of hashtags. Including 1-3 relevant hashtags with your tweet makes it simple for people to find your content. Creating an original hashtag and linking it to a specific campaign is an even better use of the tactic.

Use it as a testing ground. Tweet your original content, and keep tabs on which pieces of content get more shares. Use this information to direct your future content efforts.

Cover industry events. To offer insights in real time, live tweet coverage of events that are significant for your audience. That way, your brand can act as the eyes and ears for individuals who can’t make it to the event.

With 270,000+ followers, food chain Taco Bell has found a great social media niche for its nationwide brand.

  • Even followers with small influence get retweets and responses. The brand’s voice is down-to-earth and (at times) hilarious.
  • Events and promotions get great visibility.
  • Hashtags, especially trending topics, ensure even non-followers can find the brand’s tweets.

Tweeting through Twitter has become an enormous lead for businesses to showcase their virtual presence. Through Twitter, an organization can make banner announcement that can be responded by different use leveraging the social media marketing to the fullest.

A Revisit in Lead Generation Services for Kick starters

Lead generation services includes identifying prospective customers and qualifying their likelihood to buy in advance of making a sales call through multi-media marketing strategies. In short, it’s about motivating prospects to raise their hands to sign for your product.

Lead generation service is the single most important objective of any business-to-business (B2B) marketing department. Other objectives, such as brand building, brand pioneering, public relations, and corporate communications are also on the list, to be sure. But, providing a sales force with a steady stream of qualified leads is job one.

A Revisit in Lead Generation Services for Kick starters

A business lead is a prospect that has some level of potential of becoming a business partner. We need to distinguish a lead from a business inquiry or from a mere list of names, with which leads are commonly confused. Mailing lists or contact lists of business prospects are often presented as “lead lists,” a misnomer that generates not only confusion but even ill will in the world of business marketing. A passive list of prospects (or, more appropriately, suspects) does not deserve to be called a list of leads, they are just contact lists and call them through telemarketing services.

The same holds true for inquirers. Simply because someone has expressed a modicum of interest in your product or your company does not mean that person or that company is ready, willing, or able to buy. But an inquirer has plenty of value. You can continue to communicate, nurture that interest, and keep a relationship going until a sale is imminent.

Marketers must deliver a lead to the sales team only when the lead is truly qualified, and they must do so by criteria developed in consultation with the sales force. Consistent delivery of qualified leads that convert satisfyingly to sales and meet sales quotas—that is the hallmark of successful B2B lead generation.

Reasons Why Telephone Surveys Should Be A Part of Your Business

  • TELEPHONE SURVEYS

    TELEPHONE SURVEYS

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I don’t mean to exaggerate when I say that the success or failure of any business depends upon the level of customer service a company provides. In fact, satisfied customer recommend a good company while those disgruntled customer can say many awful things about your company on the social media and influence thousands of people away from doing business with you. I think one of the best way of gauging the service of your company is by conducting telephone surveys.

WHY TELEPHONE SURVEYS ARE CRITICALLY IMPORTANT

Telephone survey can help a business discover the actions are necessary to have a customer service to the next phase, or it can validate the already-strong performance in order to deliver the customer satisfaction by simply and directly dialing and asking the customer of hoe they are doing. Telephone surveys also discover new product and service needs of the target market, thus it also gives input to the needs of the business. There are many ways to collect the data, a telephone survey is an expensive way to make an actionable information in real time. Telephone surveys also have the highest response rate compared to any type of survey methods.

These are a few of the reasons to consider this form of market research:

  • A better response to open-ended questions than self-administered surveys (due to probing);
  • More control over the order of presentation of questions versus skip ahead that frequently happens with self-administration;
  • Better success in avoiding item non-response;
  • Less reluctance on sensitive topics than face-to-face interviews;
  • Telephone surveys offer the ability to survey hard to reach groups.

A telephone survey conducted by our professional research company helps you take your service to the next level, while collecting vital customer information. So at Kick Start Sales Force, we will conduct the business with highest affairs.

The MAGIC Formula in B2B Appointment Setting

  • The MAGIC Formula in B2B Appointment Setting

    The MAGIC Formula in B2B Appointment Setting

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B2B sales appointment setting and lead generation are such critical part of any businesses’ sales funnel. Appointments and B2B leads are the fuel to a healthy sales engine, after all. Yet so many sales organizations are with challenged with the task of filling their sales funnel with more opportunities.

            “Only 25% of leads are legitimate and should advance to sales.”

Source: Gleanster Research

            “More than two thirds (68%) of companies report struggling with lead generation.”

Source: Lattice Engines

            ‘Companies that excel at lead nurturing generate 50% more sales ready leads at 33% lower cost.”

Source: Forrester Research

            “57% of B2B organizations identify ‘converting qualified leads into paying customers’ as a top funnel priority.”

Source: MarketingSherpa

Some sales research suggests that 75% of business calls end in voicemail. There’s widespread debate on whether it’s even beneficial to leave voicemail at all in B2B sales. We’ll save that debate for another day and focus on tips that might help you if you DO decide to leave voicemails in the course of B2B sales prospecting.

There are several B2B appointment setting metrics that carry weight. Really, you can dice up the numbers any way you like, but the idea in sales data analysis is to identify problem areas and success areas. Not only that, these data points must be used to fix the problems and expand on those successes.

There’s a “Magic Formula” which encompasses the most basic B2B appointment setting metrics.

  • Touches/Dials – The number of times an agent touched a contact record. There’s some flexibility in defining this number
  • Conversations – The number of hard connects with targets. This is live conversation with the prospect on the telephone.
  • Appointments – This is the end goal of a lead generation team. All previous efforts have combined to produce this result.

Once you have a large enough sample (we recommend 2500 touches or more), get acquainted with this ratio and how it fluctuates. The formula will be different for all types of industries. You can even compartmentalize the formula to find out how well your inside sales team performs in certain industries, geographies, etc.

The Do’s and Don’ts of Summer Email Marketing

It’s at long last here! The fresh possess an aroma similar to fall, the crunchy leaves, pumpkin flavor all around, and it must mean one thing… it’s authoritatively summer season! I need to concede; this is my most loved time of year. I am tallying during the time until subsequent to Thanksgiving so I can impact my summer music without disgrace, anyplace and all over in providing professional telemarketing services.

The Do’s and Don’ts of Summer Email Marketing

DO:

Set goals. Even with holiday-themed emails need goals, whether they are clicks, downloads or purchases. You need to think about the strategy behind each email – just like you would any other email.  This will ensure that you’re not just sending a holiday email just to send one in providing professional telemarketing services.

Get creative! Since there is such an up-tick of emails sent during the holidays – all with a similar theme, you need to find a way to stand out from the crowd. You can incorporate creativity into your email by thinking of a fun subject line, providing a creative offer or time sensitive discount, or creating a new asset about your product and the holidays.

Incorporate social. Your audience may not check their emails during the holidays as much as they normally do. So in order to capture their attention, make your holiday offer available on across all your channels – social, email, blog, etc.

DON’T:

Forget about other holidays! There will be tons and tons of emails around Christmas, Halloween and Thanksgiving – but don’t let the smaller, less celebrated holidays go to waste. Use lesser-known holidays as an opportunity to be creative and make a splash in providing professional telemarketing services. Did you know that we should all be celebrating ‘Sneak Some Zucchini onto Your Neighbor’s Porch Day’ on August 8th? That could be the next big marketing opportunity….

Miss out on sending awesome follow-up! After you have created a super-amazing, thoughtful and entertaining holiday email, your next step is to consider what you will do with the people that converted or showed interest. You can’t forget about creating a follow-up plan because it will take your program to the next level in providing professional telemarketing services. Well-planned, thoughtful follow-up will help close the sale, open up an opportunity to talk with a sales person, etc.…

Overdo it and spam your audience. This is easy to do – especially when we are all drinking way too much egg nog and getting creative with our punny subject lines. Don’t stray from your best practices when emailing your audience, even during the holidays. You wouldn’t want your unsubscribe rate to go up just because you thought the email with the subject line ‘Top Tips for Furtastic Howliday’ was a good idea in providing professional telemarketing services.

3 Reasons How Email Marketing is Different from Cold Calling

How many times have you sent an email to the people on your contact list and not gotten any results? We’re betting that’s a lot, and well, we’re guessing you don’t like seeing those figures either. You probably do email blasting every day and send millions of mail a month, but have you ever wondered why your conversion rates don’t exactly seem to be improving, or at least hit your expected output? Maybe that’s because you do email marketing the same way you do cold calling: cold!

3 Reasons How Email Marketing is Different from Cold Calling

A wise man once said that what kills a business is a lack of sales. Such is true because money continues to prove that it is indeed the lifeblood which keeps companies up and running. Without it, a business crumbles to the ground. And well, your email marketing campaign is essential to helping your business make more money. Why? Because it generates leads and sales, that’s why!

So what do we mean when we say that email marketing should not be done like how we do cold calling? See for yourself in the points below.

REASON 1

I’m busy and I don’t know you. I’m going to press delete now.

Have you ever received any emails from people you don’t know? Well, if you have, then you know all about how to ignore such emails and how easy it is to just get them out of your inbox. As such, put yourself in the shoes of your email recipients. Do the people in your sales leads database actually want to receive your emails or newsletters? If they don’t know you personally, or just don’t want to be bothered, then they will be quick to get rid of your email, or just ignore it for the rest of the day… or even for all of time. After all, they’re busy and have much more pressing matters to attend to.

REASON 2

I never asked for an email from you. Why are you sending me one?

Receiving an email from an unknown recipient can often be annoying, especially when they keep doing it again and again. If you’re native to cold calling, then you’ve probably heard someone complain to you on the phone about how they never asked to be called, and asking you why you’re calling them. The same thing applies to email marketing often enough, and some of your prospects don’t want to be bothered with your emails, especially when they never asked to receive them, or subscribed to receive your newsletters.

REASON 3

I Don’t. Know. You.

Pretty similar to the first point, although without the factor of them being preoccupied by something else. Why doesn’t cold calling work all the time? Well that’s because the person being called has no idea he/she was going to be called, and also because they don’t know who the heck is calling them. So why does your email marketing campaign fail? That’s because relationships between you and your clients and prospects matter. If people knew you on a personal level, then they would be more receptive and probably take time to go out of their way and read your emails, let alone answer your phone calls.

 

Email marketing is not the same as cold calling; you can’t always get what you want from sending mail to random people on your business contact list. As such, it’s important to build proper relationships with your prospects before you start blasting like a laser cannon.

So, do relationships with your clients and prospects matter to your email campaign? We’d love to know what your take on email marketing is. Feel free to leave us a comment.

The Quantitative Guide in measuring your Team’s Sales Performance

There are hundreds or even thousands of resources out there that promise to make your sales reps better, faster, and stronger.  Ultimately, they consists of tips and tricks, call scripts, subject line suggestions, and more. We know that a lot of you read this article and share it with your teams.

But when it’s all said and done, how do you determine if your sales reps have actually improved? Continue reading…

Why should you put Video demos in your B2B Lead generation process?  

True, everyone love to watch something. It creates an alternative reality wherein you were caught up between truth and fiction and the sensation of time is much faster. Thus, this indeed will make us think why there is a lot of marketing experts are saying that video demos plays a great role in expediting the process of B2B lead generation.

Video demos in your B2B Lead generation process

Producing quality videos take a lot of investment and for starters, it can even flop if the budget will cut loose. Taking in the consideration of expensive equipment and specialists will make us even think again about the price over that matter. For that very reason, many B2B marketing businesses will settle for photos and graphics just to get the job done.

We are going to share six statistics that will help us understand why B2B marketing should and lead generation process must and not just opt in to include product video, demo and the like.

Video Appears in 14% of Internet Search Results

Losing significant number of prospects just because you don’t have a video in your website can be considered as incompetent. Google also reports video campaigns will soon be grouped just like any other ad through AdWords. This means that videos will soon be even more likely to show up in Google searches.

73% More Visitors Who Watch Product Videos Will Buy 

The most important thing to note, however, is simply that videos for your products do prompt more purchases. That’s really the biggest and most important statistic you need.

Almost 46% Will Showroom If Video Isn’t Available

Potential buyers in your site who really want to see the products/leads in action, they might drive to the physical store. If they do that, you’re likely to lose that purchase.

71% of Consumers Think Video Explains the Product Better

When prospects feel like they know the products you sell, they’re more likely to take a chance on spending their money. Video clears up a lot of that confusion. Isn’t that what your marketing is all about, anyway? Answering queries with quality content?

57% Are Less Surprised By Products with Video

Those customers who see the videos and comprehend what they are buying are less likely to be surprised by the products when they have it in their hand. As you might imagine, those consumers who are less surprised by their purchases also end up happier. And happy customers are less likely to return a product for a refund.

58% of Shoppers Think Companies with Product Videos Can Be Trusted

All of these stats adds up to TRUST and CONFIDENCE. By providing video demos, you give the prospects quality information that doesn’t hide behind good angles and lighting. They understand the products they are using and are happier with their money. With every great transaction, you build more and more trust with your client.

 

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