Skills erosion isn’t just a nightmare for the unemployed. It happens to everyone in the labor force, even active telemarketers. Whether you’re a telemarketer yourself or you’re handling a team of reps, the way down the learning curve is more slippery than you think.
It has just hit 5PM and it’s time to roll the shutters down. You’ve been cooped up in the office for since 9 in the morning and you are itching to get home. You leave the office satisfied with today’s progress in the workplace. Sign a few papers here, send that stack of paperwork there and voila! Another day in the life of a busy businessperson such as yourself has just successfully passed. But now that the office is closed… what happens when someone comes a callin’?
For many companies, customer services is something they emphasize on. But when no one stays at the office into the late hours of the night and wee hours of the morning, what can you do to accommodate your clients and potential customers who want to give you a ring and know more about your company or to ask a few questions? The answer can be as simple as using inbound telemarketing services.
Let’s admit it; we don’t always have the luxury of having staff that can work well into the night just to pick up the phone. And as skilled as your employees are at what they do, I doubt that you are about to tell them they are going to be taking a graveyard shift just so there’s someone to answer the phone every time it rings at night! Continue reading…